Overview
These Terms and Conditions (“Terms”) govern your access to and use of the website, mobile applications, and any other online products and services (collectively, the “Platform”) provided by Carrylug Inc , a Delaware corporation (“CarryLug,” “we,” “our,” or “us”). By creating an account or using any part of the Platform, you (“User,” “you,” or “your”) agree to these Terms. IF YOU DO NOT AGREE, YOU MUST STOP USING THE PLATFORM IMMEDIATELY.
These Terms, along with our Privacy Policy and any other posted policies, form the entire agreement between you and CarryLug. We may update these Terms at any time by posting changes on the Platform. CONTINUED USE AFTER CHANGES ARE POSTED MEANS YOU ACCEPT THE UPDATED TERMS.
Our Role
CarryLug is a technology platform that connects:
- Senders — individuals or businesses wishing to ship packages.
- Travelers — individuals carrying packages while traveling.
- Forwarders — individuals or businesses that purchase or consolidate shipping capacity and resell it to customers using the Platform as an operational tool or backend.
- Shipping Companies/Logistics Providers — businesses that may use the Platform to promote and market their services to users.
CARRYLUG ONLY PROVIDES DIGITAL TOOLS THAT ENABLE THESE PARTIES TO CONNECT. CARRYLUG IS NOT A CARRIER, FREIGHT FORWARDER, BROKER, AGENT, INSURER, OR CUSTOMS SERVICE PROVIDER. WE DO NOT CONTROL, VERIFY, OR GUARANTEE THE ACTIONS OR PERFORMANCE OF SENDERS, TRAVELERS, FORWARDERS, OR SHIPPING COMPANIES. ALL NEGOTIATIONS, SERVICE TERMS, AND RISK ALLOCATIONS ARE MADE DIRECTLY BETWEEN THE PARTIES.
Eligibility & Account Registration
To use the Platform, you must:
- Be at least 18 years old and legally capable of entering a binding agreement.
- Provide accurate and truthful registration information and keep it updated.
- Maintain the confidentiality of your account credentials and not share them.
YOU ARE RESPONSIBLE FOR ALL ACTIVITIES UNDER YOUR ACCOUNT. IF YOU SUSPECT UNAUTHORIZED ACCESS, CONTACT US IMMEDIATELY AT
Authorized Use & Prohibited Activities
YOU AGREE TO USE THE PLATFORM ONLY FOR LAWFUL PURPOSES AND NOT TO:
- ENGAGE IN FRAUD, SCAMS, OR DELIVER/SHIP PROHIBITED OR ILLEGAL ITEMS (E.G., NARCOTICS, WEAPONS, EXPLOSIVES, COUNTERFEIT GOODS, HAZARDOUS MATERIALS).
- VIOLATE ANY APPLICABLE IMPORT/EXPORT, TAX, OR CUSTOMS LAWS.
- HARASS, THREATEN, OR HARM OTHER USERS.
- HACK, OVERLOAD, OR DISRUPT OUR SERVERS OR NETWORKS.
- IMPERSONATE OTHERS OR CREATE FAKE IDENTITIES.
- EXCHANGE PORNOGRAPHIC, ADULT-ORIENTED, OR OFFENSIVE CONTENT.
- ATTEMPT TO BYPASS SECURITY FEATURES OR GAIN UNAUTHORIZED ACCESS TO THE PLATFORM.
CARRYLUG MAY SUSPEND OR TERMINATE ACCOUNTS ENGAGED IN PROHIBITED CONDUCT.
Fees & Payments
Creating an account and accessing the Platform is free. Any shipping fees or payments agreed upon are strictly between the parties (Senders, Travelers, Forwarders, or Shipping Companies). CARRYLUG IS NOT A PARTY TO THESE TRANSACTIONS, DOES NOT HOLD OR TRANSFER FUNDS (EXCEPT WHERE A THIRD-PARTY PAYMENT PROCESSOR IS INTEGRATED), AND IS NOT RESPONSIBLE FOR DISPUTES, NON-PAYMENT, REFUNDS, OR SERVICE QUALITY.
If CarryLug facilitates payments through a third-party processor (e.g., Stripe), you agree to comply with that processor’s terms. YOU ARE SOLELY RESPONSIBLE FOR PAYING ANY APPLICABLE TAXES ON INCOME EARNED THROUGH THE PLATFORM. CARRYLUG MAY ISSUE IRS FORM 1099-K OR SIMILAR AS REQUIRED BY LAW BUT IS NOT RESPONSIBLE FOR YOUR TAX OBLIGATIONS.
Safety & User Responsibility
- Verification: — CARRYLUG MAY OFFER OPTIONAL USER VERIFICATION (E.G., EMAIL, PHONE, ID), BUT THIS DOES NOT GUARANTEE SAFETY OR TRUSTWORTHINESS.
- Customs & Compliance: — YOU ARE SOLELY RESPONSIBLE FOR ENSURING SHIPMENTS COMPLY WITH LAWS OF ORIGIN, TRANSIT, AND DESTINATION COUNTRIES.
- Insurance — CARRYLUG DOES NOT PROVIDE INSURANCE FOR SHIPMENTS. ANY INSURANCE MUST BE ARRANGED DIRECTLY BETWEEN THE PARTIES.
Intellectual Property
ALL CONTENT ON THE PLATFORM — INCLUDING TEXT, GRAPHICS, LOGOS, ICONS, SOFTWARE, AND DATA — IS THE PROPERTY OF CARRYLUG OR ITS LICENSORS AND IS PROTECTED BY INTELLECTUAL PROPERTY LAWS. YOU MAY NOT COPY, REPRODUCE, DISTRIBUTE, OR CREATE DERIVATIVE WORKS WITHOUT OUR PRIOR WRITTEN CONSENT.
Third-Party Links & Promotions
THE PLATFORM MAY CONTAIN LINKS OR PROMOTIONAL MATERIALS FOR THIRD-PARTY SERVICES, INCLUDING SHIPPING COMPANIES OR LOGISTICS PROVIDERS. CARRYLUG DOES NOT ENDORSE, CONTROL, OR GUARANTEE THESE THIRD PARTIES AND IS NOT LIABLE FOR ANY INTERACTIONS, SERVICES, OR TRANSACTIONS WITH THEM.
Termination
WE MAY SUSPEND OR TERMINATE YOUR ACCOUNT AT ANY TIME AND WITHOUT NOTICE IF WE BELIEVE YOU VIOLATED THESE TERMS OR APPLICABLE LAWS. WE MAY CANCEL OR REQUEST CANCELLATION OF SHIPMENTS IF FRAUD OR SAFETY CONCERNS ARISE. CARRYLUG IS NOT RESPONSIBLE FOR ANY LOSSES CAUSED BY ACCOUNT TERMINATION.
Disclaimers
THE PLATFORM AND ALL SERVICES ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND WITHOUT WARRANTIES OF ANY KIND.
- NO GUARANTEES: — CARRYLUG DOES NOT WARRANT THE ACCURACY, RELIABILITY, SAFETY, OR LEGALITY OF SHIPMENTS OR USER REPRESENTATIONS.
- SECURITY: — WE USE COMMERCIALLY REASONABLE SECURITY MEASURES BUT DO NOT GUARANTEE THE PLATFORM WILL BE FREE FROM MALWARE, HACKING, OR DATA BREACHES.
- THIRD PARTIES: — CARRYLUG IS NOT RESPONSIBLE FOR THE ACTIONS, OMISSIONS, OR QUALITY OF SERVICE PROVIDED BY SENDERS, TRAVELERS, FORWARDERS, OR SHIPPING COMPANIES.
- TAXES: — USERS, INCLUDING TRAVELERS, FORWARDERS, AND SHIPPING COMPANIES, ARE SOLELY RESPONSIBLE FOR REPORTING AND PAYING TAXES RELATED TO THEIR USE OF THE PLATFORM.
- NO INSURANCE OR RISK ASSUMPTION: — CARRYLUG DOES NOT PROVIDE OR GUARANTEE INSURANCE, PAYMENT SECURITY, OR LOSS COMPENSATION.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CARRYLUG’S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THE PLATFORM SHALL NOT EXCEED THE GREATER OF USD $50 OR TWENTY PERCENT (20%) OF THE TOTAL FEES YOU PAID DIRECTLY TO CARRYLUG FOR THE SPECIFIC TRANSACTION GIVING RISE TO THE CLAIM, EXCLUDING AMOUNTS PAID TO OTHER USERS.
THIS LIMITATION APPLIES TO ALL CAUSES OF ACTION COLLECTIVELY, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE.
THIS CAP DOES NOT APPLY TO LIABILITY RESULTING FROM CARRYLUG’S WILLFUL MISCONDUCT OR GROSS NEGLIGENCE WHERE SUCH EXCLUSION IS PROHIBITED BY LAW.
Dispute Resolution & Governing Law
- Informal Resolution: — CONTACT US FIRST AT SUPPORT@CARRYLUG.COM TO TRY RESOLVING ANY COMPLAINT.
- Arbitration: — IF A DISPUTE CANNOT BE RESOLVED, YOU AGREE TO BINDING ARBITRATION ADMINISTERED BY THE — AMERICAN ARBITRATION ASSOCIATION (AAA) — UNDER ITS — CONSUMER ARBITRATION RULES. — ARBITRATION WILL TAKE PLACE IN — WASHINGTON, D.C., USA, — UNLESS OTHERWISE AGREED.
- NO CLASS ACTIONS: — YOU MAY BRING CLAIMS ONLY IN YOUR INDIVIDUAL CAPACITY, NOT AS A CLASS OR COLLECTIVE ACTION.
- Small Claims Exception: — YOU MAY PURSUE AN INDIVIDUAL CLAIM IN SMALL CLAIMS COURT IF ELIGIBLE.
- Governing Law: — THESE TERMS AND ANY DISPUTE ARE GOVERNED BY THE LAWS OF — DELAWARE, — WITH VENUE IN — WASHINGTON, D.C., USA.
Non-Agency
USING THE PLATFORM DOES NOT CREATE ANY PARTNERSHIP, JOINT VENTURE, EMPLOYMENT, OR AGENCY RELATIONSHIP BETWEEN YOU AND CARRYLUG.
Severability & No Waiver
IF ANY PROVISION OF THESE TERMS IS FOUND INVALID OR UNENFORCEABLE, THE REMAINING PROVISIONS WILL CONTINUE IN FULL FORCE. FAILURE TO ENFORCE ANY PROVISION DOES NOT WAIVE OUR RIGHTS.