Overview
CARRYLUG INC (“CarryLug,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website, mobile applications, and related services (collectively, the “Platform”).
By using our Platform, you agree to the practices described in this Privacy Policy. IF YOU DO NOT AGREE WITH ANY PART OF THIS POLICY, PLEASE DISCONTINUE USE OF THE PLATFORM IMMEDIATELY.
Scope
This Privacy Policy applies to information we collect through the Platform. It does not apply to information collected offline or by third parties that may link to or be accessible from the Platform.
This Policy works together with our Terms & Conditions
Information We Collect
We may collect the following categories of personal information:
- Identity Information — full name, username, profile photo, government-issued ID (e.g., passport, driver’s license) for verification.
- Contact Information — email address, phone number, mailing address, and other contact details.
- Account & Profile Information — account login credentials, preferences, saved settings, feedback, survey responses.
- Transaction Data — details about transactions or communications with other users (e.g., Senders, Travelers, Forwarders), including shipping details and payment confirmations.
- Technical Information — IP address, browser type and version, device type, operating system, time zone, and other diagnostic data.
- Marketing Preferences — your choices about receiving updates, newsletters, and promotional offers.
You may choose not to provide certain data, but this may limit your ability to use some features.
How We Use Information
We use your personal information to:
- Create and maintain your account.
- Provide and improve the Platform’s services.
- Facilitate user-to-user communications and transactions.
- Verify your identity for safety and fraud prevention.
- Send service-related messages (e.g., confirmations, support).
- Send marketing updates if you’ve opted in (you can opt out anytime).
- Comply with legal obligations and enforce our Terms & Conditions.
LEGAL BASES: We process data to perform our contract with you, comply with legal obligations, protect our legitimate interests (e.g., fraud prevention, service improvement), and where applicable, with your consent.
Sharing & Disclosure
We do not sell your personal data.
We may share your information with:
- Service Providers & Contractors — who help us operate the Platform (e.g., cloud hosting, payment processing, analytics) under confidentiality obligations.
- Other Users — when necessary to complete transactions (e.g., providing contact info between a Sender and Traveler).
- Legal & Regulatory Authorities — if required by law, subpoena, or to protect rights, property, or safety.
- Corporate Transactions — if we undergo a merger, acquisition, or asset sale, your data may transfer to the new entity.
WE DO NOT CONTROL HOW OTHER USERS (SUCH AS SENDERS, TRAVELERS, FORWARDERS, OR SHIPPING COMPANIES) HANDLE DATA YOU CHOOSE TO SHARE WITH THEM. YOU SHARE AT YOUR OWN RISK.
International Data Transfers
We may transfer your data to service providers or partners outside your home country. When we do, we use appropriate safeguards (e.g., contractual clauses) to protect your data consistent with this Policy.
Data Retention
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion, but we may keep certain records as required by law.
Security
WE USE REASONABLE TECHNICAL AND ORGANIZATIONAL MEASURES TO PROTECT YOUR DATA, INCLUDING ENCRYPTION, ACCESS CONTROLS, AND SECURE STORAGE. HOWEVER, NO METHOD OF TRANSMISSION OVER THE INTERNET OR ELECTRONIC STORAGE IS 100% SECURE. WE CANNOT GUARANTEE ABSOLUTE SECURITY.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in and improve site performance.
- Analyze usage and traffic patterns.
- Show personalized content and advertising.
You can control cookies through your browser settings. Some features may not work if cookies are disabled.
Your Privacy Rights
Depending on your location, you may have rights including:
- Access — request a copy of the personal data we hold about you.
- Correction — request correction of inaccurate or incomplete data.
- Deletion — request deletion of your personal data, subject to legal retention.
- Opt-Out of Marketing — stop receiving promotional emails.
To exercise these rights, email us at Support@carrylug.com We may verify your identity before fulfilling your request.
CALIFORNIA RESIDENTS: You have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know, delete, and opt-out of the sale or sharing of personal data. CarryLug does not sell personal information.
EU/EEA RESIDENTS: You have rights under the General Data Protection Regulation (GDPR). If you believe we have violated your rights, you may complain to your local supervisory authority.
Third-Party Services & Ads
Our Platform may contain links or integrate with third-party services, including advertising networks WE DO NOT CONTROL AND ARE NOT RESPONSIBLE FOR THE PRIVACY PRACTICES OF THIRD PARTIES. Please review their privacy policies separately.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted with a revised “Last Updated” date. YOUR CONTINUED USE OF THE PLATFORM AFTER CHANGES MEANS YOU ACCEPT THE UPDATED POLICY.
Enforcement & Legal Remedies
IF WE FAIL TO COMPLY WITH THIS PRIVACY POLICY OR APPLICABLE LAWS, YOU MAY HAVE THE RIGHT TO SEEK LEGAL REMEDIES OR FILE A COMPLAINT WITH A REGULATOR.
However, we ask that you contact us first so we can attempt to resolve any concern quickly.